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We are currently able to locate over 300 negative Stripe reviews on this and other consumer protection websites, many of which express concern that Stripe is a scam or a ripoff.This represents a steady increase in complaints since our last review.Like Square, the company’s standard policies regarding fraud prevention and prohibited business activities appear to be cause for complaint among many merchants.Two specific problems have been consistently reported in the complaints below this review and on other consumer protection websites.As of this review, Stripe does not have a dedicated customer phone support number, which could be a drawback for some merchants.However, the company does provide a help section on its website, a community forum, and email support.Stripe is similar to Braintree Payment Solutions in that it does not charge any setup fees, monthly fees or monthly minimum charges.
Given the fact that Stripe has amassed 417 complaints in the short time it has had a BBB profile, we have adjusted the BBB’s rating to a “C.”Stripe rates as an average merchant services provider according to our standards.
Founded in 2010, Stripe (stripe.com) is a web application that allows merchants to accept credit card payments through their websites.
The service is particularly tailored to merchants with web development skills who want to customize it according to their specific payment needs, and its capabilities include billing on a recurring basis, accepting bitcoin, and facilitating payments on marketplace-style platforms.
The company does not charge an early termination fee, a PCI compliance fee, or a fee for refunds or failed payments; however, there is a Chargeback fee per incident (refunded if the chargeback is reversed).
Overall, Stripe’s pricing and business model resemble those of the mobile credit card processing company Square, but for online businesses.